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Troubleshooting

The following section presents known problems with the use of Windows authentication and offers possible solutions:

Prevent Automatic Start of Across

Due to the Windows authentication, Across starts automatically without displaying the login dialog. However, I would now like to log in to Across with a different user. What do I need to do for the login dialog to be displayed again?

Double-click the softkey file of the user with which you would like to log in to Across. In this way, the user will be registered locally, and the login dialog will be displayed. You can log in with the other user.

To re-enable the automatic login to Across without the login dialog, simply delete the newly added user from the login dialog with Remove.

Login does not work

After starting Across, I get an error message that says that the login does not work because a different user is logged on to Windows. What do I need to do for the login to Across to work?

To be able to log in to Across with the Windows authentication, the Windows user for which the Windows authentication is configured in Across must be logged on to Windows. The login to Across fails because a different user is currently logged on to Windows. Therefore, log on to Windows with the correct Windows user. Subsequently, the login to Across will work correctly.

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