Many answers to frequently asked questions are provided in our FAQ section and our Documentation. Please check this section before contacting us.
Our support team
All your technical questions are taken care of by IT specialists and qualified translators. Thanks to their detailed knowledge of the software, our team will quickly find a suitable solution to your topic. Our ticket system makes sure that no messages are lost and enables short reaction times.
With your support contract, you also receive your login details for the Across Helpdesk. You don’t yet have a support contract? In this case, please contact the Across sales team by e-mail to firstname.lastname@example.org. Please feel free to ask us for comprehensive information on possible support agreements.
Please register before using the ticket system for the first time. Subsequently, you will get your login data by e-mail and will be able to submit your ticket.
Freelance translators are entitled to free support.