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Troubleshooting

In case of any trouble, check the crossConnect log file for error messages. The log file is usually located in: C:\Program Files (x86)\across\acrossServer\extensions\crossConnect\crossConnectPlus\Logs\Log.html

  • The crossConnect module is disabled.
  • Check if the necessary licenses (crossAPI SI and crossConnect) are installed.
  • The crossConnect module is available but the settings do not open (or with error messages).
  • Check if crossAPI SI is configured correctly.
  • The files are removed from the input folder but are not checked in, checked in incompletely, or with errors to the ALS.
  • Most probably, the instructions.xml contains invalid settings. Check if all parameters match those in ALS.
  • Note that some parameters are localization-dependent (e.g. "Translation" vs. "Übersetzung")!

crossConnect cannot connect to the configured FTP Server. Error Message:

Verifying FTP connections... - Failed!
Reason: Could not connect to '<configuredFTPaddress>'!ExceptionError:'Elementnotfound.'.

No entries are generated in the log of the FTP server. It is possible to connect to to the Server using a browser or different FTP client.

  1. Solution
  2. Please check that the user running the crossConnect service has sufficient rights to initiate the connection to the FTP server.
  3. If for example the service is running as Local System, please check if using a different user account with administrator rights allows connection to the FTP server.
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