Uninstalling

To uninstall Across (e.g., in order to install Across anew), follow the instructions below.

Attention

Please note that after you uninstall Across and delete the data associated with Across, all data that have been stored in Across will be lost. If you need the data, we urgently recommend you to back up your data prior to deinstallation. Across Systems GmbH accepts no liability for loss of data.

Information on backing up data in Across is available here.

Start the installation wizard by executing the Across.Setup.exe utility that you had already used for the installation of Across or via Programs and Features in the Control Panel.
Select the option Remove.
Across will be removed from your computer. This process may take several minutes.
The final dialog confirms the successful uninstallation.

Deleting data completely or in the eventuality of problems

If you experience problems re-installing Across or if you are sure that you no longer need the Across data, you can carry out the following additional steps:

Delete the Across-related files in the directory C:\Program Files\Microsoft SQL Server. Alternatively, you can move the files to another directory.
Delete the Across folder (if available) in the directory C:\Program Files on your server.

If you were interrupted while uninstalling Across, you need to remove the entries associated with Across in the Registry Editor in HKeyLocalMachine/Software/Across as well as in the individual user branches HKeyUsers/xxx/Software/Across. (xxx stands for the Windows users.)

In order to find the entries more quickly, you can use the Registry Editor's search function to search for the search term "Across".

Attention

Please note that using the Registry Editor incorrectly can have serious consequences for the installed application as well as for the entire operating system. For this reason, you should always make a backup copy of the Registry Editor before working with it. For example, this can be done via the menu item Registry > Export registry file.