Troubleshooting

If the link to create a term suggestion is not displayed, please make first sure that you have done the setup correctly. Then flush the cache of your Internet browser. Subsequently, access crossTerm Web anew and log in anew.

Setup of the crossTermWeb Suggestion Module:

Setup

The log file of crossTerm Web can also give you insight on any problems. For example, it records any problems in the configuration of crossTerm Web and of the crossTerm Web suggestion module. If, for example, the entry template specified in presets.xml is not found, this will be written to the log file.

You can find the crossTerm Web log file crossTermWeb.log in the subfolder Log of the installation directory of the Across Language Server. By default, this may be C:\Program Files (x86)\Across.