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Troubleshooting crossAnalytics

The following section presents known problems with the configuration and use of crossAnalytics and offers possible solutions.

The links from the crossAnalytics module under Projects > crossAnalytics cannot be reached. An error message appears.

Check whether crossAnalytics can be reached from the Internet browser. To do this, enter the following URL on the server:

http://localhost/crossAnalytics/ or http://[server name]/crossAnalytics/

Replace [server name] with the name or IP address of your Across Server.

  • There are two options:
  • crossAnalytics cannot be reached
  • crossAnalytics can be reached

crossAnalytics cannot be reached

  1. Please also make sure that the Web Server (IIS) is started. To do this, click Start > Administrative Tools > Internet Information Services (IIS) Manager.
  2. Open the Sites section.

    The status should be Running or Started.

  3. Otherwise, start the Web Server (IIS). To do this, go to Default Web Site and click Start on the right of the Manage Web Site section.

If crossAnalytics can still not be reached or the Web Server (IIS) had already been started, the problem is most likely caused by an error in the configuration of crossAnalytics, e.g. poorly configured Reporting Services.

crossAnalytics can be reached

Usually, it is sufficient to customize an entry in the configuration file user.config in the subdirectory crossAnalyticsWebApp of the Across folder (e.g. C:\Program Files\Across).

To do this, open the file (e.g. in a text editor). Under reportingserver the URL to the ReportServer has to be entered as the example shows:

<?xml version="1.0"?> 
 <userconfig> 
 <crossanalytics reportingserver="http://[server name] SQL Server>>/  ReportServer/ReportService2005.asmx" xmlconfigurationfilepath="crossAnalytics.xml"/>
  </userconfig>

Instead of [server name] SQL Server, enter the server name or the IP address of the SQL Server where crossAnalytics is installed.

  1. After adapting the entry, perform the following steps:
  2. Configure crossAnalytics.

    To do this, open crossAdmin and select the menu item Tools > Configure crossAnalytics.

  3. Restart the Web Server (IIS) if needed.
  4. Update the crossAnalytics page in the crossAnalytics module within Across by pressing F5.
  5. Now it should be possible to reach the links from within the crossAnalytics module.

After the configuration of crossAnalytics an error message appears

After crossAnalytics is configured in crossAdmin via the menu item Tools > Configure crossAnalytics, the following error message appears: "Failed to deploy crossAnalytics reports. ...”

In some scenarios, Across may accept a URL for the Reporting Services that does not correspond to the database configuration (e.g. if the Reporting Services are installed on a named instance, but the name of the instance does not appear in the URL). In such cases, the following error message appears:

dia_cAd_cAnalytics_url-nicht-erreichbar

In this case, click Retry and enter the correct URL. It must always end with "ReportService2005.asmx", e.g.: http://[server name SQL Server]/ReportServer/ReportService2005.asmx.

Instead of [server name] SQL Server, enter the server name or the IP address of the SQL Server where crossAnalytics is installed.