crossMarket to be replaced by HeyTranslator

Press Report

Across Systems GmbH has decided to shut down the online network crossMarket with the new release of the Across Language Server and Across Translator Edition on November 2, 2020. In the future, crossMarket will be replaced by HeyTranslator, the new matching platform for companies and translators. Across is thus responding to changing market requirements and consolidating its resources in the design and development of the new platform to better meet the needs of both companies and translators. The HeyTranslator launch is planned for 2021.

Changes for crossMarket subscribers:

  • Subscriptions associated with Across Translator Edition (ATE): As of November 2, 2020, users of the Across Translator Edition (ATE) will need to log in once with their (crossMarket) login details when launching the ATE. Otherwise, no further action is required to use the ATE. We will automatically move the existing account and invoice information to the new address account.across.net, where users can easily log in with their existing (crossMarket) login details. 
  • Standalone crossMarket subscriptions: For customers who have only concluded a crossMarket subscription, the subscription will be automatically terminated as of November 2, 2020. All existing job postings, profiles, and messages will be deleted on crossMarket. 

In addition, with the shutdown of crossMarket, the features of crossMarket will no longer be available in the Across products. We therefore recommend that users install the update. However, this is not absolutely necessary.


New “HeyTranslator” platform to be launched in 2021

Following many interviews with various market participants, it became clear that a platform bringing together translators, language service providers, and companies for translation jobs was needed. For this reason, Across will be launching the new matching platform “HeyTranslator” in 2021. It will enable companies and language service providers to place translation orders, select translators, and process orders and payment all within the portal, making it an all-inclusive package. Translators will also benefit from the new portal and its features: They can offer their translation services in a profile and access many different job postings.

The portal not only features intuitive navigation and leading-edge technology but also scores points with its intelligent matching and filter features. A rating system for quality management will round out the platform. Interested parties can already register for the newsletter at www.HeyTranslator.com to be the first to know about the go-live. 

Questions & Answers

Can I continue working with my basic/premium Across Translator Edition?

Yes. After the changeover, you need to enter your (crossMarket) login details once when you start the Across Translator Edition for the first time. Otherwise, no further action is required on your part. 
However, no more job postings will be available in the Across Translator Edition, as this feature will no longer be available due to the shutdown of crossMarket. We recommend updating to the latest version v7 “Topaz.” However, this is not absolutely necessary. 

I have a basic/premium subscription to the Across Translator Edition throughcrossMarket. What will happen to it?

Your subscription will be continued at account.across.net, and your use of the Across Translator Edition will continue as before. Starting on November 2, you will be able to manage your subscription at account.across.net, where you can log in with your existing (crossMarket) login details. Your account and billing information from crossMarket will be automatically transferred. 

What will happen to my existing crossMarket subscription?

If you have paid subscription as a language service provider or company, the subscription will be canceled on November 2, 2020, and the fees will be automatically refunded for the period you have already paid for. The account, as well as all related job postings, messages, and other data, will be deleted.
If you have a student or freelance translator account, your subscription and account will continue under the new portal at account.across.net. Your account and billing information will be retained. All other crossMarket data will be deleted. All ATE data will remain unaffected, of course. Please back up all the crossMarket data you require in time.

Where will translators be able to find orders and where will companies find suitable translators in the future?

Across Systems GmbH will be launching the new “HeyTranslator” platform in 2021. Companies and language service providers will have the option to advertise and award translation orders there. Translators will benefit from access to a wide range of job offers and uncomplicated order processing. 
 

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