Blog post dated Jul 8, 2019

Backing up, Uninstalling, and Re-installing the Across Translator Edition v7

Sometimes, the Across Translator Edition needs to be re-installed from scratch, for instance if you have to move Across to a new PC or if the databases have become corrupted. In most cases, you will get by with a simple backup and restore, but if not, it gets a little more complicated than that.

If you really have to re-install Across from scratch, I recommend doing some preliminary work to back up all your data and settings. If you go through these steps one by one, you will be able to uninstall and re-install Across without any loss of data.

An Article by

Andreas Rodemann
Trainer Across Translator Edition

If at one point or another you are not sure what to do, please contact me or the Across Support team.

Backing up Across

Use the TEBackupRestore tool of Across to back up the data. You can find it either in the subfolder Toolbox\TEBackupRestoreTool of your Across installation or as a dashlet on the dashboard. When you click the dashlet, you will see a message that Across has to be closed. Do not cancel this message but leave it on your screen, then simply close Across and click Retry.

You may also backup your clients' databases, but you don't have to. Click the Browse button to select the folder in which the backup is to be stored and enter a file name. You can also keep the preset file name, as it already contains all necessary information. Then click the Backup button to start backing up.

Additional Safeguards

All following steps serve as a fallback, just in case the backup and restore should not work for one reason or another. These steps will allow you to set up all your settings so that you can continue working with Across just as you did before.

Be sure to set up any attributes such as relations, subjects, and languages etc. just as they were before. This will make it easier for you to import crossTank and crossTerm entries, as Across will be able to map the data automatically.

Step 1: Export crossTank

Open the crossTank Manager by clicking the respective dashlet on the dashboard. Then click Export translations and export your entire crossTank.

Step 2: Export crossTerm

Open the crossTerm Manager by clicking the respective dashlet on the dashboard. Then click Export terms and export your entire crossTerm.

All following steps serve as a fallback, just in case the backup and restore should not work for one reason or another.

Step 3: Take Screenshots of your Relations

Unfortunately, there is no export function for the Relations. The only way to back them up is to take screenshots. To do so, open the Relations view by clicking the respective link on crossBoard and take screenshots of your Relations page by page.

Step 4: Export the Projects

Switch to the Projects view by clicking the respective icon on crossBoard. Select all projects, right-click the selection, and click Export to File. Click Next in the subsequent windows. Navigate to a folder of your choice and specify a file name. Click the button to export your projects.

Step 5: Take Screenshots or Export Your Settings

Unfortunately, there is no easy way to back up all your settings. You can export some of the settings, but in some cases, your only option will be to take screenshots. Of course, you only need to back up the settings if you have changed the default settings.

User settings:

  • crossSearch: Export the Enabled Resources by clicking the corresponding button.
  • Languages: Take a screenshot of your Languages settings.
  • crossTank: Take a screenshot of your crossTank settings.
  • crossTerm: Take a screenshot of your crossTerm settings.
  • Contrast formatting: Take a screenshot of your Contrast Formatting settings.
  • Quality management: Take a screenshot of your Quality Management settings.
  • Source/Context View: Take a screenshot of your Source/Context View settings.
  • Target Editor: Take a screenshot of your Target Editor settings and export your Auto-replace list.

System settings:

  • User dictionary: Export all user dictionaries.
  • Subjects: Take a screenshot of your Subjects settings.
  • Machine translation: Take a screenshot of your Machine Translation settings and of the detailed settings for each provider where applicable.
  • Project settings templates: Export each and every project settings template (PST), including the default template.
  • Quality management v7.0: Export each and every QM template (QST), including the default template.
  • Reporting: Export each and every reportingtemplate (RST), including the default template.
  • Language settings: Export your Language Settings.
  • System attributes: Take a screenshot of your System Attributes settings and of the respective Attribute Value settings where applicable.
  • Stopwords: Export all Stopwords.
  • Document settings: Export each and every document settings template (DST) for each document type, including the default template.

Stay up to date

Sign up for our newsletter to receive the latest news from Across.

Uninstalling Across

After you have backed up your data as described above, you can completely uninstall Across. However, as with other applications, the Across uninstall routine does not remove all data. Therefore, you have to go through several steps.

Uninstalling on Windows

Uninstall Across either by going to the App & Features in the Windows System Settings (right-click the Windows icon and select the respective option to go there quickly). Find the Across application, select it, and click Uninstall. Or launch the install file Across.Setup.exe and click Remove in the window that opens up. In both cases, a confirmation window will open up. Uncheck Save the existing activation data for reuse and click Remove.

As with other applications, the Across uninstall routine does not remove all data.

Erasing the Databases and the Installation Folder

Open the Windows command line window by pressing and holding the Windows key and then [R] on your keyboard. Enter cmd in the window that opens up and press the [Enter] key. In the Windows command line window, enter the following commands one after the other:

sqllocaldb stop across [Enter key]

sqllocaldb delete across [Enter key]

These commands will delete the Across database irretrievably. Now close the command line window.

Subsequently, find the installation folder Across on your system and delete it.

Deleting the Registry Records

This step should be handled with greatest care. If you know what you are doing and are confident enough to do it, then all's well; if not, hands off! Open the Registry Editor by pressing and holding the Windows key and then [R] on your keyboard. Enter regedit in the window that opens up and press the [Enter] key. Find all keys that have Across in their name in the registry and delete them. If you are not sure whether to delete them or not, then don't! Alternatively, you can use a so-called registry cleaner that you can find on the Internet for this step.

This step should be handled with greatest care. If you know what you are doing and are confident enough to do it, then all's well; if not, hands off!

Reinstalling Across and Restoring the Data

Make sure that you install exactly the same version that you just uninstalled. You can update afterwards if you wish to do so. The easiest way to restore your data is to restore your backup using the TEBackupRestore tool mentioned above. Launch the application and (important!) switch to the Restore tab before you select the file that you want to restore using the Browse button, as Across will first analyze the file. Then click the Restore button to start restoring the data.

Sometimes, however, restoring a backup will not solve the issue or Across may not allow you to restore your backup on a different PC. In this case, simply go through the above steps again. This time, however, import the settings instead of exporting them and restore your settings based on the screenshots you have taken. It does not matter in which order you go through steps 2 to 6. However, crossTank and crossTerm should be imported at the very end so that Across or you yourself can map the attributes correctly during import.

About the Author

Andreas Rodemann is a graduated translator with Chinese and English as working languages. He has been working as freelance translator with Across since 2009. Besides this, Andreas Rodemann has been moderator for many years and since 2014 owner of the “Übersetzer- und Dolmetscher-Lounge” (Translators and Interpreters Lounge) at XING where he is assisting fellow translators and interpreters with words and deeds far beyond Across topics.

Website: AR-Übersetzungen