Technical Support Specialist - 2nd Level

Who We Are

Across Systems is headquartered in Karlsbad in the technology region of Karlsruhe, Germany. Here on the fringe of the Black Forest, in one of Germany’s sunniest regions, we are based alongside several innovative startups and globalplayers. We are one of the market leaders in our industry and belong to the Volaris Group.

At Across, you’ll be part of an agile unit that has the capacity to and regularly does transform great ideas into reality with true team spirit and fast turnaround. At the same time, we offer exciting opportunities for further developmentin an international group of affiliated companies.

To expand our staff, we are looking for someone who is eager to broaden their horizons by working on exciting projects while bringing an upbeat attitude and team spirit to the task at hand.

Karlsbad is too far away for you? No problem! If you are interested, we can find individual solutions for remote work.

What We Do

With our smart software solutions, we support enterprises and translators in localizing texts from manuals to e-commerce content for target markets around the globe. Sounds exciting, doesn't it?

Your duties 

• You will be part of our support team.
• You will analyze the problems that our customers report via the helpdesk system.
• You will provide our customers with technical support and reproduce user cases.
• You will assist our customers in installing and using our software.
• You will closely collaborate with the development, quality management, and Customer Care units.

What you bring to the position

• You are all about providing support to others and have steady nerves, are able to keep your cool, and like to spread good cheer.
• IT expertise and, ideally, some professional experience in the software industry environment.
• Great communication skills and a service- and customer-oriented mindset.
• Good knowledge of German and English.

What we have to offer

• You can experience your team in the office or participate in the life of Across from your desk at home. 
• We adapt your work to your life situation – work when it is necessary, enjoy freedom when you need it. Thanks to our flexible working hours, you can easily make a good work-life balance into one of the fringe benefits of your position. We even support you in freeing up time on the fly when you need it. 
• No two support events are alike. You have a great deal of latitude to contribute your own ideas, your creativity, and your ability to work independently. 
• At Across, we embrace a unique culture of open feedback. You can discuss anything and everything one-on-one, in team meetings, and over coffee. 
• We encourage a culture of praise, and we make sure to celebrate the success we achieve together. 
• We make plans and seek to grow together with YOU. We work with you to foster your personal development and take advantage of the extensive resources of the international Volaris Group. 
• An open office culture with complimentary coffee and drinks, a lounge with a foosball table, and the nearby forest make your workplace a place where you can feel right at home. 

Interested?

We are looking forward to your application.

Please send your complete set of documents to Lisa-Marie Traichel at hr@across.net. If you have any questions or would like to ask for further details, please feel free to call her at +49 (0) 7248 925 425.