Appendix

FAQ

The following questions and answers should assist you to answer questions regarding installation, maintenance and usage of Across.

Further FAQ are available in the Internet at Across FAQ.

Installation
Does Across overwrite other existing databases?	During the installation of Across you can use existing SQL Server installations. Across will not overwrite existing databases, but create additional databases. When reinstalling Across, the existing Across databases can be used or deleted.
Can Across be installed on a virtual machine such as VMware?	Basically, yes. The smooth use of Across on VM systems (e.g. Microsoft Virtual PC, VMware) requires, however, efficient hardware and expert administration of these systems.
Updates
How do I get the latest updates?	If you need the latest update, please contact our Support.
Backup
How do I back up the installation or the data of an Across Language Server?	The Across Language Server data can be backed up in various ways, especially e.g. by means of Microsoft SQL Server maintenance plans. Always back up the data of all Across databases, as the databases are related to each other. The standard databases of the main Across Language Server installation are as follows: across_core across_ctank across_cterm Depending on the installation, the databases of crossTerm Now and customer-specific solutions (LSCM, Across Data Cube, connector databases, etc.) also need to be considered. For information on backing up data with the Microsoft SQL Server, please consult the documentation provided by Microsoft.
How do I back up the installation or the data of an Across Language Server Client?	Online Clients should not be backed up because the data are stored not locally but directly on the Across Language Server. Offline Clients can upload their tasks to the Across Server(s) or carry out a backup of the database in order to save the current tasks. The Toolbox features the TEBackupRestoreTool for performing the backup. You will find the tool in the \Toolbox directory of the Across folder (e.g. C:\Program Files\Across).
General
Where can I get the latest documentation?	The latest versions of the documentation are available at Online Help Portal.
How do I enable crossTerm Web?	You can enable crossTerm Web later when the requirements have been fulfilled, i.e. your license enables the use of crossTerm Web and you have installed the Microsoft Web Server (IIS). To activate crossTerm Web, open crossAdmin and select the menu item Tools > Configure crossTerm Web. To find out whether crossTerm Web has been enabled, enter the address http://<<server_name>>/crosstermweb/ in a browser. Replace <<server_name>> with the name or IP address of your Across Server.
How does the anonymous access to crossTerm Web work?	Anonymous access to crossTerm Web is activated with a suitable Customer Product Key. If you have purchased a crossTerm Web company license and configured crossTerm Web accordingly, an unlimited number of users can access your termbase via the Internet without having to register. Simply communicate the URL of your crossTerm Web to the users.
What is a softkey or a CAP file?	A softkey serves the easy connection of Across Clients to the Across Server and the authentication of users against the Server. For this reason, the softkey contains the Server IP address or the name of the Server as well as the installation GUID and the GUID of the respective user. No passwords are saved in the softkey.
Can I rename the Across Server?	If you merely want to change the designation of the Across Server in the Across interface (e.g. in the Across login dialog), you can do this in crossAdmin under Tools > Settings > General. The name of the Across Server is derived from the name of your computer. It is not recommended to change the name of a Windows computer. This may mean that other components have to be reconfigured as well (e.g. the Microsoft Web Server (IIS)). If the renaming is indispensable, please contact our support.
Can I move my databases?	You can configure your SQL Server databases in various ways with the help of the Management Tools supplied by Microsoft, for example, you can move the MasterDataFiles to other paths.
How can I migrate my Across Server to another computer?	There are various ways of migrating the Across Server to another computer. The most important point is to carry out a complete backup. Tip At any rate, we recommend carrying out the migration using expert help. For further information, please consult your contact at Across Systems GmbH. General information on Across services is available at www.across.net/en/services/.