Across Desktop Sharing Tool

For comprehensive support requests, we use tools developed by Netviewer.

If one of our support team member calls you and asks you to start Netviewer, please proceed as follows:

Start Session

Start one of the following applications:

Netviewer one2one  (808 KB) 

Netviewer one2meet  (741 KB)

Enter Conference Number

Subsequently, enter the conference number you received from one of our colleagues into the corresponding field. Leave the password field empty.

The session is now activated! 

 

Further Possibilities to Contact our Support Team

In case you do not have an appointment/call with/from our support staff but still want to get in contact with them, you can use one of the following ways:

E-Mail

Support request  

 

Additional Information

The use of Netviewer for online support is largely intuitive. For additional information, please refer to the following user manuals: