Complaints Management in Translation Processes

Translators and language service providers are operating in a highly competitive environment. This underlines the need for high-quality work. Any complaints should be carefully examined and viewed as an opportunity to further optimize operations. This white paper describes how systematic processing of complaints can improve the quality of the work in the medium term to reduce the risks, which must not be underestimated.

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Efficient Processing of Translation Projects

Shorter and shorter times to market are accompanied by the need for faster updating of marketing documents and technical manuals. What is more, the multitude of languages and the outsourcing of translation services generate an ever-growing translation management overhead. Therefore, state-of-the-art translation management systems (TMS) treat process automation and project management as important pillars alongside the actual translation assistance. This white paper describes how enterprises can efficiently plan, manage, and monitor their translation projects with the help of a TMS.

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Saving Potential in Technical Documentation

Shorter time to market, increasingly complex products, and a growing variety of languages are challenges that enterprises which operate on an international scale are faced with in connection with their docu- mentation process. The objective is to ensure easy maintainability, a clear structure, and modular reuse of the technical documentation. In this way, the cost of creation and of the subsequent translation can be kept as low as possible. This white paper describes how enterprises can achieve this with the help of software.

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Terminology Workflows: Moving Toward Improved Consistency

In corporate and product communication, consistent use of terminology is vital, as it ensures comprehensible language and a uniform corporate identity. Especially for internationally positioned enterprises that operate in multiple languages, terminology management is necessary to minimize translation costs. This white paper describes how enterprises can establish the necessary preconditions in this area.

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The Principle of Translation Management Systems

Computer-aided translations with the help of translation memory technology deliver numerous advantages. Nevertheless, many enterprises have not yet or only partially come in touch with such systems. For this reason, they are often still unaware of the functions and actual savings potential. This white paper explains the basic functionality and modes of operation as well as the central modules of a translation management system.

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Information Security in Translation Processes

Enterprises do a lot to protect the data on their servers. For example, they implement backup routines, firewalls, as well as declared processes and sets of rules. However, as soon as documents are sent to external service providers for translation and leave the company, information security is no longer guaranteed unless suitable measures are taken. The associated risk is often underestimated. This white paper describes how enterprises can protect information from manipulation, theft, loss, and unwanted disclosure to unauthorized parties.

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