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STC Webinar, September 17th

Quality at the Source:
How it affects global customer satisfaction 

Global customer satisfaction; how do we get there? Apart from offering a desired product/service a global organization needs to emphasis all stages of customer communication. Entering the global market implies new customers but it also highlights new challenges considering the customer communication. A satisfying customer experience happens only when communication is clear, consistent, errorfree, and in the customer’s native language. This session focuses on the new trends and technologies that are gaining ground in companies that are in the forefront of customer communication. Processes that integrate the whole linguistic supply chain will be discussed with special focus on authoring assistance. This results in a facilitated leverage of existing knowledge in order to strengthen the corporate language, adds to consistency in both source and target documentation as well as reduces time to market.

 
Speaker: Richard Sikes 

Date: Wednesday, September 17th

Time: 1 PM PDT (GMT -07:00) / 4 PM EDT (GMT -04:00) / 10 PM CEST (GMT +02:00)

Duration: appr. 1 hour

Please fill in the fields below and click submit to register yourself for the web conference.
Access to this event is given on the understanding that you agree to the provision of your contact information to Across and partners. Only primary contact information will be shared and this information will only be shared for the purposes of providing relevant offers. This registration form is an application only. Across has the right to refuse entry.

By completing this registration form, you agree that the information you have provided is true and accurate.

Requirements in order to attend are:

• preferably, a DSL connection, but at least ISDN
• that places are available at the desired date
  (the number of participants per training session is limited)