Across Systems Sponsors Aberdeen Study on Technical Documentation Translation
Research group to study impact of translation on business success
LOS ANGELES - Dec. 1, 2009 – Across Systems, supplier of the world's leading independent linguistic supply chain technology, is collaborating with Aberdeen Group, a Harte-Hanks Company (NYSE: HHS,) to sponsor a research study on “Translating Technical Documentation.” The research project will assess the challenges companies face when looking to control costs while keeping translation and localization quality high and projects on schedule.
The research is focused on enterprise companies already operating in multinational markets. Results, expected to be published at the end of December 2009, will also be applicable to companies looking to enter international markets that want to stay competitive and increase customer satisfaction levels. Companies interested in participating can find more information and the survey at http://aberdeen.com/survey/6230ManagingTranslationsacr/
"Aberdeen Group completed a study earlier this year that indicates when technical communications are approached strategically, companies provide significant customer-facing value,” said David Houlihan, senior research associate with Aberdeen’s Product Innovation and Engineering practice. “Now we want to identify the impact that translation, and in particular, high quality translation, has on customer satisfaction, as well as to indicate the practices used by top-performing companies.”
Translation cost control is a significant issue for companies and the workflow process can be daunting. Across Systems, which develops and markets translation management software, is interested in better understanding its customers needs, so the company chose to participate in the study by becoming a platinum sponsor.
The study will envelop a two-part process; first, a survey is circulated that addresses enterprise objectives, translation needs, pressures, technical support systems, and practices as well as performance; then, interviews of approximately 20 percent of the respondents are conducted by Aberdeen researchers to get additional detail.
“The international audience will give us great insights into their perceived requirements for high quality translation and efficient translation management,” says Daniel Nackovski, president of Across Systems, Inc., the American division of Across Systems. “We look forward to the results of the survey so we can continue to adapt our software to meet our audiences‘ growing needs."
